Bay Area Water Heaters

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Privacy Policy

Last updated: January 21, 2025

Introduction

Bay Area Water Heaters (“BAWH,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our website (bayareawaterheaters.com), use our services, or communicate with us.

Information We Collect

Information you provide to us:

  • Name, address, and contact information
  • Service location details
  • Payment information
  • Communication preferences
  • Service history and preferences
  • Emergency contact information (when provided)
  • Any additional information you choose to share with us

 

Information automatically collected:

  • IP address and device information
  • Browser type and settings
  • Website usage data
  • Cookies and similar tracking technologies
  • Location data (with your consent)
  • Service interaction history

How We Use Your Information

We use the collected information to:

  • Provide and improve our water heater services
  • Process payments and maintain accounts
  • Respond to service requests and emergencies
  • Communicate about appointments and service updates
  • Send important notifications about your water heater service
  • Improve our website and customer experience
  • Comply with legal obligations
  • Protect against fraud and unauthorized transactions
  • Analyze service patterns and optimize our operations

Information Sharing and Disclosure

We may share your information with:

  • Our employee technicians to provide service
  • Payment processors for billing purposes
  • Service management software providers
  • Legal authorities when required by law
  • Emergency services when necessary
  • Our employee technicians to provide service
  • Payment processors for billing purposes
  • Service management software providers
  • Legal authorities when required by law
  • Emergency services when necessary

 

We do NOT sell your personal information to third parties.

Your Privacy Rights

You have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Opt-out of marketing communications
  • Know what information we share and why
  • Request a copy of your data

Cookie Policy

Our website uses cookies to:

  • Remember your preferences
  • Analyze website traffic
  • Improve site functionality
  • Enable certain features

 

You can control cookie settings through your browser preferences.

Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect information from children under 13 years of age.

California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA), including:

  • Right to know what personal information is collected
  • Right to delete personal information
  • Right to opt-out of the sale of personal information
  • Right to non-discrimination for exercising these rights

Contact Information

For privacy-related questions or concerns:

  • Email: chris@bayareawaterheaters.com
  • Phone: (650) 597-2332

Changes to This Policy

We may update this Privacy Policy periodically. The “Last Updated” date at the top will be revised accordingly. Significant changes will be communicated through our website or email.

Additional Information

Data Retention

We retain your information for as long as necessary to:

  • Provide our services
  • Comply with legal obligations
  • Resolve disputes
  • Enforce our agreements

 

International Data Transfer

We primarily operate in the Bay Area and store data within the United States. We do not transfer data internationally.

Emergency Services

In emergency situations, we may need to share your information with relevant service providers or authorities to ensure your safety and proper service delivery.

Your Acceptance of These Terms

By using our website or services, you accept this Privacy Policy. If you do not agree with this policy, please do not use our services or provide personal information to us.

Questions or Concerns

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

Bay Area Water Heaters
(650) 597-2332
chris@bayareawaterheaters.com